Frequently asked questions

Please read the “FAQs” before sending a message.

What payment methods do you accept?

PAYMENT IN THE STORE

You can pick up and pay the products at our headquarters, Kanellopoulou 65, 20200 Kiato.

PAY ON DELIVERY

You can pay by cash on delivery of your order to the courrier company across Greece.

PAYPAL

Those who have an account can use Paypal’s payment service.

CREDIT CARD

Credit card holders can safely use the online credit card payment method via Viva Payments or use credit card machines at our natural store at Kanellopoulou 65, 20200 Kiato.

For the full security of your transactions, online credit card purchases are made by redirection to Viva Payments

DEPOSIT IN BANK ACCOUNT
You can deposit the money for your order in one of the Music Solutions Ltd accounts:
IBAN: GR37 0172 5260 0055 2607 2659 040Acc.: 5526072659040
IBAN: GR120 260 32 400000 90200 736165Acc.: 0026 0324 09 0200736165
After depositing the money and for faster service, you can send us the receipt of the deposit by email to : info@audiomarket.gr
PAYMENT WITH VIRTUAL CURRENCY

Safe anonymous payments with virtual currency. What is bitcoin?

Payment in bitcoinPayment in litecoinPayment in dashPayment in dogecoin

Soon we will accept other Virtual Currencies.

Information About Shipping
RECEIVE YOUR ORDER FROM THE STORE.
Kanellopoulou 65, 20200 Kiato-Corinth.
WITH ACS COURIER
Choose ACS to pick up the products you bought in 24 to 48 hours. After sending your order, you will receive an order completion and order confirmation e-mail containing the billing number with which your order was sent. By typing this number into the “search queue” field located on the ACS site https://www.acscourier.net you have detailed information on how your order is going.

For purchases below € 300.00, shipping costs start at € 6.00, excluding heavy goods.

For purchases over 300.00 € shipment is free for products up to 6kg.

For purchases of products over 300,00 € and over 6kg, the charge is 6 € plus 1 € per extra kilogram.

For orders up to 300,00 € there is a charge of 3,00 € and the counterfeit is free of charge for orders over 300,00 €. Because shipment increases costs for everyone, it’s best to prefer other ways of paying.

For orders with heavy products (large loudspeakers, keys, drum sets, pianos, consoles, PA speakers, etc.), the charge is negotiated.

ORDER SHIP BY TRANSPORT COMPANY

It is recommended for heavy and bulky items to take advantage of carrier charges. In this case, cash on delivery is not accepted. Payment is made in all other ways available to us. For information on shipping with a carrier, please contact our company’s accounting department.

DELIVERY TIME
The usual delivery process is 24-48 hours. If the product is out of stock or no directly deliverable, then contact the Music Solutions Sales Department for the date of delivery and shipment or change with a similar product.
Which are the ways of ordering?

ORDER THROUGH E-SHOP

Γρήγορη και άμεση παραγγελία μέσω του ηλεκτρονικού μας καταστήματος www.audiomarket.gr. Βρίσκεται το προιόν ή τα προιόντα που σας ενδιαφέρουν και τα προσθέτετε στο καλάθι αγορών. Το σύστημα σας επιτρέπει να παραγγείλετε χωρίς να χρειάζεται να γίνεται μέλος. Όμως σας προτείνουμε να γίνετε πρώτα μέλος χρησιμοποιώντας το email σας, έτσι ώστε να μπορείτε να παρακολουθείτε την εξέλιξη της παραγγελίας σας.

ORDER TO OUR STORE

You can come and order your products from our store Kanellopoulou 65, 20200 Kiato. So we can serve you to solve any questions you have to make the best choices according to your needs.

ORDER BY EMAIL

You can send your order to: sales@audiomarket.gr

indicating your billing data, delivery, name, and ordering phone number.

.Invoices are issued to companies and freelancers if they fill in the following information upon their order: Name, VAT, telephone, headquarter’s address, occupation.

For invoices issued for areas subject to a reduced VAT rate, the business start certificate must be sent and the goods delivered in the region where the company is located. In all other cases, a retail sales receipt is issued.

Technical assistance - Service:

In addition to product sales, Music Solution is next to its customers and any technical issue may arise.

We can quickly and effectively deal with any technical problem that may occur for warranted machines or non-warranty machines.

ORDER CUSTOM CABLES

In addition to production cables, we offer custom high quality cables from Mogami, Belden and Gotham in combination with Neutrik and Switchcraft. These cables offer the highest sound quality and are built to the needs of our customers.

INSTALLATION ON YOUR PLACE.

Music Solutions has experienced technicians to study and install the products in your place.

Contact us

To contact us, call us at +30.211 1987051 or send us a message on the following contact form.

To visit us, we are located at Kanellopoulou 65, 20200 Kiato.

You can call Monday through Friday from 10:00 to 14:00. Saturday 10:00 to 12:00.