Here you can find answers to frequently asked questions from our clients and partners.
PAYMENT IN THE STORE
You can pick up and pay the products at our headquarters, Kanellopoulou 65, 20200 Kiato.
PAY ON DELIVERY
You can pay by cash on delivery of your order to the courrier company across Greece.
Those who have an account can use Paypal’s payment service.
Credit card holders can safely use the online credit card payment method via Viva Payments or use credit card machines at our natural store at Kanellopoulou 65, 20200 Kiato.
For the full security of your transactions, online credit card purchases are made by redirection to Viva Payments
|IBAN: GR37 0172 5260 0055 2607 2659 040||Acc.: 5526072659040|
|IBAN: GR120 260 32 400000 90200 736165||Acc.: 0026 0324 09 0200736165|
Safe anonymous payments with virtual currency. What is bitcoin?
Soon we will accept other Virtual Currencies.
For purchases below € 300.00, shipping costs start at € 6.00, excluding heavy goods.
For purchases over 300.00 € shipment is free for products up to 6kg.
For purchases of products over 300,00 € and over 6kg, the charge is 6 € plus 1 € per extra kilogram.
For orders up to 300,00 € there is a charge of 3,00 € and the counterfeit is free of charge for orders over 300,00 €. Because shipment increases costs for everyone, it’s best to prefer other ways of paying.
For orders with heavy products (large loudspeakers, keys, drum sets, pianos, consoles, PA speakers, etc.), the charge is negotiated.
It is recommended for heavy and bulky items to take advantage of carrier charges. In this case, cash on delivery is not accepted. Payment is made in all other ways available to us. For information on shipping with a carrier, please contact our company’s accounting department.
ORDER THROUGH E-SHOP
Fast and direct order through our online store www.audiomarket.gr. Find the product (s) you are interested in and add them to your shopping cart. The system allows you to order without having to join. However, we suggest that you first become a member using your email so that you can keep track of the progress of your order.
ORDER TO OUR STORE
You can come and order your products from our store Kanellopoulou 65, 20200 Kiato. So we can serve you to solve any questions you have to make the best choices according to your needs.
ORDER BY EMAIL
You can send your order to: email@example.com
indicating your billing data, delivery, name, and ordering phone number.
.Invoices are issued to companies and freelancers if they fill in the following information upon their order: Name, VAT, telephone, headquarter’s address, occupation.
For invoices issued for areas subject to a reduced VAT rate, the business start certificate must be sent and the goods delivered in the region where the company is located. In all other cases, a retail sales receipt is issued.
In addition to product sales, Music Solution is next to its customers and any technical issue may arise.
We can quickly and effectively deal with any technical problem that may occur for warranted machines or non-warranty machines.
ORDER CUSTOM CABLES
In addition to production cables, we offer custom high quality cables from Mogami, Belden and Gotham in combination with Neutrik and Switchcraft. These cables offer the highest sound quality and are built to the needs of our customers.
INSTALLATION ON YOUR PLACE.
Music Solutions has experienced technicians to study and install the products in your place.